Alpha Telecom provides low cost phone calls

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Questions
  1. Are there any administration or other fees when opening or topping-up my account?

  2. Can I top-up online?


  3. If I do not have access to the Internet how do I top up?

  4. How do I know how much credit is remaining on my account?

  5. What features can I access online?

  6. Can I use Alpha Access from payphones?

  7. Can I use Alpha Access when I am abroad?

  8. Dialing the account number and PIN before each call is taking too much time. Is there a quicker way of making a call?

  9. Who are Alpha Telecom?



  1. No, there are no fees applicable. Top

  2. Yes, once your account is opened you will be able to manage your account online, topping-up with your credit or debit card. Top

  3. Just call Customer Care and they can credit your account immediately. By registering for Quick Pay, you can top-up by telephone without having to speak to an operator. By registering for Auto Top-Up your account will be re-credited whenever your balance falls below £5. Top

  4. By connecting to Alpha's Network and pressing *9 or via the internet at www.alphaaccess.co.uk where you can access all your account details. Top

  5. You can view your call records, account balance, financial history, rates, and global calling numbers. You can also add CLI's, change your password, or edit your personal details. Top

  6. Yes, you can use your account from any touch-tone phone in the UK via the Alpha Freephone Access number. Some payphones may charge to use freephone numbers. Top

  7. Yes, you can use your account from any country where we have a Global Calling access number. Top

  8. Yes, it is called Call Line Identity (CLI). By registering your most frequently used phones with our system, we can validate who you are without the need to enter your Account and PIN numbers. Top

  9. Alpha Telecom have been established for 5 years. For detailed information click here. Top